Data Processing Addendum

We can sign a Data Processing Addendum compliant with GDPR Article 28 / UK GDPR / Swiss FADP. Email legal@24observe.com with your company details and we'll send a counter-signed copy within 5 business days.

What's in the standard DPA

• Roles: you are the Controller, we are the Processor
• Purpose limitation: we process data only to provide the Service
• Security: per /security — AES-256-GCM at rest, TLS in transit, audit logs
• Subprocessor list: see /legal/subprocessors — currently just Cloudflare
• SCCs (Standard Contractual Clauses): we use the EU 2021/914 SCCs for any international transfers
• Breach notification: within 72 hours of discovery, per GDPR Article 33
• Audit rights: annual third-party security audit (when SOC2 ships) or your own audit on request
• Data return / deletion on termination: 30-day window for export, then full purge

Need data residency we don't offer?

We currently host in a single region (configurable when you reach us). If you need EU-only, India-only, or air-gapped processing, the OSS self-host path gives you full control — you become the Controller AND the Processor, and no telemetry leaves your environment. See /self-host.

Contact

DPA requests: legal@24observe.com