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Fill out the form below and an engineer will get back to you within 2 hours.
Direct Email Routing
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support@24observe.com General & Technical Support
For setup assistance, custom OTel collector configs, monitor tuning, or troubleshooting. Fast engineer-direct replies.
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security@24observe.com Security & Vulnerabilities
Vulnerability disclosures, SOC2 Type II audit requests, HIPAA BAA agreements, and security whitepapers.
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privacy@24observe.com Privacy & Data Rights
GDPR access/deletion requests, data portability inquiries, and regional residency governance.
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legal@24observe.com Legal & Enterprise MSAs
Master Services Agreements (MSAs), custom procurement contracts, NDAs, and enterprise billing terms.
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abuse@24observe.com Abuse & Incident Reporting
Report unauthorized telemetry activity, malicious tool usage, or platform security abuse.
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status.24observe.com ↗
24Observe Inc. • San Francisco, CA
Enterprise SLA Response Time: < 2 hours for critical incidents.
GitHub Issue Tracker: github.com/vikasswaminh/observe24 ↗
How fast does the 24Observe engineering team respond?
We respond to support emails within 2 hours during business hours (US Pacific & UTC), and critical uptime alerts are monitored 24/7/365.
Do you offer dedicated onboarding assistance for Datadog or Splunk migrations?
Yes! For teams migrating high-volume log pipelines, our engineers can assist with OpenTelemetry collector topologies and custom log facets free of charge.
Can we request a custom NDA or SOC2 Type II audit report package?
Yes. Email security@24observe.com to receive our complete security audit package, including SOC2 Type II reports and HIPAA BAA templates.